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Terms and conditions

Booking

All bookings will be confirmed by email, provided an email address is given. This will mean your place on the course has been reserved (not confirmed) Confirmation occurs on receipt of payment, this can be through an online bank transfer. Details on how to pay will be included in the reservation e-mail.

In the unlikely event a course is cancelled (by us) before the start date, a full refund of any monies paid will be given.

If you cancel your booking within 7 days of the start of the course there will be no refund.

If you cancel within 14 days of the start of the course there will a 50% refund.

If you cancel more than 2 weeks before the start date a full refund will be issued.

If sessions are cancelled during the course, you are entitled to make these up at any other equivelent session, or during a school holiday camp. The options will be e-mailed to you after the cancellation.

Personal belongings

Primal Health cannot accept responsibility for any loss of or damage to personal belongings prior to, during or after a session.

Insurance

All children in our care are covered by Public Liability Insurance.

First aid

In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called if necessary, unless advised otherwise. If your child has specific medical needs that may impact on their wellbeing or enjoyment of the course, e.g. the use of an Epipen, it is essential that the coaches are aware prior to the commencement of the course.

We suggest that all parents of children carrying Epipens or inhalers arrange for a qualified medical practitioner to demonstrate use of these to our Head Coach on their first day. If this is not possible then we will accept a demonstration given by a parent/guardian instead.

Photography

Primal Health Tennis Academy may take photographs and video footage at courses to use for training, marketing and promotional purposes. To exclude your child we must be informed in writing at the time of booking.

Equal opportunities

Primal Health is an equal opportunities employer and also welcomes all children regardless of their gender, ability, race or religion. Each child-attending course is of equal value and is entitled to equal access of opportunity. We operate a zero tolerance policy to discrimination or bullying of any kind.

Child exclusion

On rare occasions children can prove incompatible with the general well-being of the course e.g. bullying, disruptive or aggressive behaviour. We reserve the right to exclude such children. No refund will be made for any remaining days booked, and any costs associated with the exclusion, including transport home, will be the parent's responsibility.

Child protection

Primal Health Staff have a duty to respond if they suspect a child in their care may be suffering from abuse, or if a child makes a disclosure about abuse. In this event we will contact the Local Safeguarding Children’s officer at the LTA and act on their advice.