Coaching Terms and Conditions
Junior Term Time Coaching Programme
Our regular Term Time Tennis Coaching programme is mainly paid via a monthly direct debit. Sign up here:
If you would like to join the programme without using Direct Debit, please get in touch with us for the 12 week advanced payment option of £180.
Direct Debit Payment
Primal Health Tennis Academy Ltd uses platform SmartDebit Ltd to process direct debits for our term time programme. Direct debits can be set up on any date with all payments taken on the 20th of the month. This is payment in advance for the next month.
Example: Payment on 20th March, is for the month of April.
Our code of conduct for our players, parents and coaches can be found on our website.
Players or parents who breach this base expectation of behaviour may be asked to leave with or without a refund for pre-paid sessions. This is always taken as a last resort but PH Tennis Ltd reserves the right to cancel anyones booking at any time if the player or parent breaches or has previously breached our code of conduct.
1-1 Lessons can be booked as one-offs, blocks of 6 or blocks of 10.
Unless confirmed in advance and in writing, all lessons must be on the same day/time for 6 or 10 weeks in a row.
If you wish to postpone a pre-booked lessons, we must receive an e-mail by 11am the day before. (5pm on Saturday for Monday)
This can only be done once in a block of 6, and twice in a block of 10.
Any additional cancellations will be lost.
We may cancel sessions due to inclement weather. An extra date will be added onto the end of the current block in this case.
N.B: The decision to cancel a session due to weather conditions is the coaches.
Refunds are generally not permitted; but may be at the discretion of PH Tennis Ltd.
In the event of your coach not being able to do the lesson players will be given an option to have a different coach to replace them for the lesson.
Adult Group Coaching
Sessions can be paid as one-offs on a Pay as You Go basis, or up-front for a block of 6.
These 6 lessons do not need to be taken concurrently, after paying for 6 lessons you receive a card which is signed off after each class. All 6 lessons must be taken within 6 months of the first attended session.
Payment can be made online, in store or in cash at a session direct to the coach.
Lessons can be cancelled by PH Tennis Ltd due to poor weather or coach availability issues. All pre-paid lessons will be rolled onto the next available week.