Payment

Our regular Term Time Tennis Coaching programme is mainly paid via a monthly direct debit. Sign up here: https://phtennis.courseprogress.co.uk/login
If you would like to join the programme without using Direct Debit, we also have a 13-week advanced payment option of £234. Use the same link as above to access this payment option.

Direct Debit Payment

Primal Health Tennis Academy Ltd uses London and Zurich Direct Debit Collection Service to process direct debits for our term time programme. Direct debits can be set up on any date with all payments taken on the 1st of the month. This is payment in advance of the next month’s lessons.
Example: Payment on 1st April, is for the month of April.
Direct Debit payments are processed in accordance with the Direct Debit Guarantee. If an error is made in the collection of your payment, you are entitled to a full and immediate refund from your bank or building society.

Initial Payment

Your first payment includes your notice period payment (£57.50) and any lessons that will take place before your first collection (£15 each).
EG. Signing up on the 10th April for a class on the 11th April would cost: £45 + £57.50 = £102.50

Collections

We collect a Direct Debit over 12 months. Each lesson costs £15 per 90min class. So with 39 lessons a year, averaged out over 12 equal payment months the total is: £57.50 per month.

Lesson Weeks

There will be 39 lessons scheduled per 12 months.

Notice Period

Our notice period is one month.
The cut-off date for giving your notice and cancelling your direct debit instruction is 5 business days before the 1st of the Month. Any notice given after this will be instructed for the following month. Once you have cancelled your Direct Debit we will collect no more money and your child will begin their notice period.

Cancellations

Sessions are considered cancelled if less than 60 minutes of on-court activity can be delivered out of the 90min session. Cancelled sessions are at the sole discretion of the coach on the basis of Health and Safety and the ability to deliver a worthwhile session for all players. If a session is cancelled all players affected are entitled to a replacement class. This replacement class can be attended at any of our other sessions, regardless of day or venue at any time in the future. The class must be the same level as the session booked.

Missed Lessons

If you know your child is going to be unable to attend a future class for any reason (Appointment, Illness, Holiday etc) you are entitled to book a “replacement session”. We require at least 24hrs notice and the replacement session you'd wish to be booked into. We reserve the right to refuse this request if not enough notice is provided. If the requested class is full, we will provide you with alternative options.

Behaviour

Our code of conduct for our players, parents and coaches can be found on our website. Players or parents who breach this base expectation of behaviour may be asked to leave with or without a refund for pre-paid sessions. This is always taken as a last resort but PH Tennis Ltd reserves the right to cancel anyone's booking at any time if the player or parent breaches or has previously breached our code of conduct.

Data Protection and Privacy

We take your privacy seriously and comply with all applicable data protection laws.

Insurance and Liability

Primal Health Tennis Academy Ltd holds public liability insurance to cover all participants during the sessions.

Payment

Sessions can be paid as one-offs, blocks of 6 or monthly direct debit. Payment can be made online, in store or in cash/card at a session direct to the coach.

Direct Debit

Our Adult Direct Debit payment plan is for 45 scheduled lessons over the course of a calendar year. Any sessions cancelled by PH Tennis will not be refunded as standard. In exceptional circumstances refunds may be issued.

Any player who has an active Adult Direct Debit can book any equivalent sessions for £1. These can be used as replacement (make up) sessions or additional sessions. The availability of alternative sessions is subject to group spaces and availability.

The absence of equivalent sessions does not affect your rights to any refunds or credit. The fixed monthly price will increase periodically, with no less than 2 weeks notice given.

Booking

Taster

The Initial Taster or Extended Taster Offers can be used once only. If any of these sessions are cancelled, the booking will be automatically moved to the next available class.

One-Off

This is for one session and can only be booked one week at a time for the next available class. If this session is cancelled, the booking will be automatically moved to the next available class.

Block of Six

The 6 lessons must be done in 6 consecutive weeks. If any of these sessions are cancelled, the booking will be automatically moved onto the next available week.