Demo Service Terms and Conditions

PH Tennis offers three ways to demo a racket before you buy. The terms for each are set out below.

1. Online Demo

Available on all adult tennis rackets. Add the demo upgrade at checkout for £25.

Select your racket and add the demo upgrade at checkout.
Choose a string upgrade (charged separately, typically around £20).
Your racket will arrive strung, with bumper tape and an overgrip applied, ready to play.
Test the racket on court. Please play carefully and treat the frame with care throughout the trial period.
If you decide to keep the racket, email us within 14 days of your order date and we will refund the £25 demo fee in full.
If you wish to return the racket, ensure it is in the same condition as received — unmarked, undamaged, with the overgrip, original grip sleeve and bumper tape all intact and unremoved.
Return the racket with your original packing slip included. We recommend using a tracked postal service. Return postage is at your own cost.
The racket must be received by us within 14 days of your order date.
Once received and inspected, we will refund the racket in full minus the £25 demo fee and any string upgrade charges.

Conditions:

Do not remove the overgrip, the plastic sleeve on the original grip, or the demo tape on the bumper bar at any point during the trial.
Rackets are thoroughly inspected upon return. We reserve the right to apply additional charges where there are signs of misuse or damage, or to reject the return altogether.
The online demo is available on adult tennis rackets only. It does not apply to badminton, squash, racketball, padel or pickleball rackets.

2. In-Store Demo

Available in store at our North London shop. Walk-ins welcome; contact us first to check availability of specific models.

Visit us in store and speak to the team. We'll help you narrow down your options from our demo stock.
You may take up to 2 rackets at a time. All demo frames come pre-strung and ready to play.
A deposit equal to the full current sale price of each racket is required before any frame leaves the store.
Test the rackets across multiple sessions within the loan period.
Return the rackets within 7 days in good condition.
If you buy one of the rackets tested, your deposit is applied to the purchase — no demo fee.
If you return without buying, your deposit is refunded minus £25 per racket tested.
You may swap for different frames and begin a new loan period.

Conditions:

Rackets must be returned within 7 days. Failure to return within this window may result in the deposit being retained.
There is no limit on the total number of rackets you can test across multiple visits, subject to the 2-racket-at-a-time maximum.
Rackets must be returned in good condition. We reserve the right to apply additional charges or retain the deposit if there are signs of misuse or damage.

3. Coached Demo

Available by appointment at our North London venues (Winchmore Hill, Southgate, Enfield).

Submit an enquiry via our contact form to register your interest.
Complete the pre-session questionnaire we send you covering your current racket, playing level and goals.
We will select up to 6 rackets from our demo stock based on your responses. You do not need to bring anything.
Attend your one-hour session on court with an LTA qualified coach, who will feed, rally and provide real-time feedback as you hit with each frame.
If you wish to purchase a racket following the session, we can arrange stringing to your specification for collection in store or delivery.

Conditions:

The £60 session fee covers court time, coach time and access to up to 6 demo rackets for the duration of the session.
The session fee is non-refundable.
Sessions are arranged individually and are subject to coach and venue availability.
Cancellations must be made with reasonable notice. We reserve the right to retain the session fee for late cancellations or no-shows.

General Conditions — All Demo Services

All demo services apply to adult tennis rackets only, unless otherwise stated.
Demo rackets remain the property of PH Tennis at all times until purchased.
PH Tennis reserves the right to withdraw or amend any demo service at any time.
By participating in any demo service, you agree to treat all equipment with reasonable care and accept liability for any loss or damage occurring during your loan or session period.