Choosing the right racket or string is genuinely hard to do alone. There's endless information online, most of it contradictory, and no amount of reading tells you what will actually suit *your* game.

Our virtual consultation solves that. It's a 15-minute video call, one-to-one with one of our experts, to get personal advice on rackets, strings, or both - wherever you are in the world. It's as close as you can get to walking into a specialist shop and talking to someone who genuinely knows what they're talking about, without leaving your home.

As far as we're aware, it's a globally unique service. Here's how it works.

Quick Summary

15-minute one-to-one video consultation · Rackets, strings or both · Available worldwide · UK customers: full value credited back on purchase · Booked online

Book a Zoom consultation with one of our racket experts. We'll talk through your current setup, your game and your goals, then recommend rackets and strings suited to you. UK customers get the full value of the consultation credited back when they buy a racket or strings from us - so the advice effectively costs nothing. International customers get genuinely unbiased expert advice, with no sales agenda, because you're outside the area we sell to.

What Is a Virtual Consultation?

It's a 15-minute video call, one-to-one with one of our experts, dedicated entirely to helping you find the right racket, the right string, or the right combination of both.

We run the call live from the studio at the back of our store - which means we can physically go and get rackets, bring different frames out and show them to you on camera. It's a bit like a live shopping experience, but personal and one-to-one. You're not just getting advice in the abstract; you're seeing the actual rackets we're talking about.

What We'll Talk About

The consultation is a proper conversation about your tennis, not a sales pitch. We'll work through:

• Your current racket - what you play with now and how you find it

• Your current strings - what you use and how they feel

• Your style of play - singles, doubles, or both

• Where and how you play - the surface, the climate you play in

• Your technique - your swing speed and swing style

• Your goals - what you're trying to develop or improve in your game

From there, we'll narrow things down and suggest rackets and strings worth trying. We tend to get it down to a tight, personal shortlist by the end - genuinely tailored to you rather than whatever's most popular.

Want to do some groundwork before your call? Our racket buying guide is a good place to start:

How to Choose the Right Tennis Racket

Two Ways It Works - UK and International

This is where the consultation is a little different depending on where you are.

If you're in the UK

You get the full value of the consultation credited back when you buy - whether that's a new racket, a new set of strings, or both. In other words, if you go on to purchase from us, the advice effectively costs you nothing. You're simply getting expert guidance to make sure you buy the right thing.

If you're international

If you're outside the UK - in the US, or anywhere else in the world - we can't sell to you, because you're outside the area we serve. And that's exactly what makes the advice so valuable: it's genuinely unbiased.

There's no sales agenda, because there's nothing for us to sell you. Some people are understandably wary that racket advice from a shop is really just a push towards a sale. When you're international, that concern disappears entirely. You're paying purely for honest, expert, one-to-one guidance from people who know rackets inside out - with no catch.

Talk to the People You Actually Watch

There's another thing that makes this special.

If you follow our reviews and content on YouTube or Instagram, the consultation is a chance to actually speak, one-to-one, with the people you've been watching. Instead of shouting a question into the comments and hoping for a reply, you get 15 minutes of their undivided attention, focused entirely on your game.

For anyone who's found our equipment content useful and wished they could just ask us directly - this is that.

An Honest Word - Nothing Beats Demoing

We'll always be straight with you: there is no substitute for actually demoing a racket and hitting with it yourself. Feeling a frame in your own hand, on court, in your own game, is the only way to know for certain.

For UK players, that's exactly why our demo services exist, and we'd always point you towards trying before you buy where possible. But where demoing isn't available to you - particularly if you're international - a virtual consultation is genuinely the next best thing. It gets you expert, personalised guidance and a tailored shortlist, which is a world away from guessing based on reviews alone.

UK-based? Take a look at our demo racket service:

Demo a Racket

How to Book

It's simple:

1. Choose your time - the consultation is listed on our online shop; select a slot that suits you

2. Book and pay - complete the booking online

3. Get your link - you'll automatically be sent a Zoom link

4. Have your call - join at your chosen time and talk to our expert

That's it. Fifteen minutes later you'll have a clear, personal recommendation.

Frequently Asked Questions

What is a virtual consultation?

A 15-minute one-to-one video call with one of our racket experts, for personalised advice on rackets, strings or both.

What can you help me with?

Choosing a racket, choosing strings, or both - based on your current setup, your style of play, where you play and what you want to improve.

How much does it cost?

There's a booking fee for the consultation. If you're in the UK, the full value is credited back when you buy a racket or strings from us.

I'm outside the UK - is it worth it?

Yes. You get genuinely unbiased expert advice with no sales agenda, since we don't sell in your market. For international players who can't demo, it's the next best thing to trying rackets yourself.

How do I join the call?

Book and pay online, and you'll automatically receive a Zoom link for your chosen time.

Can you actually show me rackets on the call?

Yes. We run the call from our store, so we can bring out different frames and show them to you live - like a one-to-one shopping experience.

Is this as good as demoing a racket?

Nothing beats actually hitting with a racket yourself. But where that isn't possible - especially internationally - a consultation is the next best option, giving you expert guidance and a tailored shortlist.

Can I speak to the people from your YouTube and Instagram?

Yes - the consultation is a chance to get one-to-one time with our experts, including the people behind our equipment content.

Book a Virtual Consultation

Wherever you are in the world, if you want expert, personal advice on your next racket or string setup, this is the most direct way to get it.

Book your 15-minute consultation online and talk it through with someone who genuinely knows.

Book Your Consultation